Blue Flower

http://soundcommunication.holdcom.com/bid/96116/IVR-Script-Examples-to-Improve-Caller-Navigation

 

Your IVR system is like the front door of your business - It's the first thing people see and the first impression callers get. It's also a crucial part of your customer communication. When coupled withwell-written voice prompts, the IVR system helps callers navigate your phone system and reach an agent efficiently.

3 IVR Sample Scripts:

Day Greeting:

Thank you for calling [COMPANY NAME].If you know your party's extension number, you can enter it at any time. For Sales and Customer Service, press 1. For our employee directory, press 9. Or press 0 to speak with a representative.

Main Menu:

Hello and thank you for calling [COMPANY NAME]. If you know the extension of the person you wish to reach, please enter it now.To speak with the operator, press 0 at any time. For Sales, press 1. For Technical Support, press 2. For Billing, press 3. For information about our company, press 4. To Repeat this message, press pound.

Night Greeting:

Thank you for calling [COMPANY NAME]. To learn more about our products and services visit our website at www.COMPANY.com.Our offices are currently closed. Our business hours are Monday through Friday from 8 am to 7 pm except on major holidays.Please leave a message with your name, contact information, and the nature of your call and someone from the appropriate department will contact you on the next business day. Or, email us at This email address is being protected from spambots. You need JavaScript enabled to view it.

Why these IVR scripts are effective:

Our script department created these IVR script examples to work effectively and efficiently to navigate and inform callers. Here's why the work:

  • Include a greeting with main choices. To keep everything running more efficiently, including the phone system greeting with the main menu choices, as all of the sample scripts above do, is the way to go.
  • Use Short Prompts.
  • Give Fewer Options.
  • Move the extension to the end.
  • Press instead of dial.While there is some indication that "touch" might be the next term to use, for now, you can stick with "press" and be in the clear.

If you want to improve call navigation and caller efficiency in your phone system, start at the very beginning - your IVR script - and find ways to innovate from there. Do you have any tips for businesses that want to streamline their customer service? Let us know in the comments.